One of the most profitable ventures I have done since I started researching streams of online income is Usability Testing. I use UserTesting. For this article, I will be using them as a reference.
Businesses use these sites to test their new online products and apps in the most direct way possible. These Businesses go straight to the user with these questions. They use the information you give them to re-evaluate how they are making their product based on how you use it.
Below I will describe the qualities necessary for performing the job, and the requirements. I will also detail what exactly they look for in your tests.
Tool Necessary For the Job1. You will need a computer. The website has tests for both Mac and PC. Most tests allow you to use either one. If you own a desktop/laptop computer and a smartphone you are in good shape.
2. You must be willing to download the screen recording software to perform tests. They use this to record your screen during tests. It also captures audio of you voicing your thoughts out loud.
3. Make sure your audio recorder on your laptop works. Most laptops have this by default. That doesn't mean yours works well. Test your laptops audio quality before applying. What you hear the customer will too. Make sure the sound is clear.
Qualities Necessary For the Job1. You must be able to read and follow directions. I understand you want to get paid, but you must take your time while performing tests. Each test tells you to imagine you are in a specific situation. You must answer the questions fully and honestly from that point of view.
2. You must be very articulate with your thoughts. When the test tells you to perform a task, you must voice every little thing you are doing. You should speak your thoughts out loud as to why you are doing what you are doing.
Doing this seems silly at first. You will get better at it. Just take your time and speak every word that comes to mind during tasks. You should never have long periods of silence out of confusion.
If you are confused, say that out loud. Tell them why you are confused. What made you confused? How are you dealing with the confusion?
Growing up you were probably told not to babble. In this case, babbling is a good thing.
3. Maintain consistent quality. Some customers rate the testers. Unfortunately, most do so when you don't perform to the quality of their standard. A lower rating will result in fewer tests. Contrarily, 5-star ratings mean more tests.
How Much Can You Make?Website tests and app tests each pay you $10 for 10-20 minutes of work. Sometimes longer tests will pay you more.
What Will Clients Expect You To Do During Tests?
I have performed a wide range of tests. There is no saying exactly what will be on each test. I can say that most tests will only ask you to navigate a website. The tasks they ask you to perform are supposed to be simple. That is the point of these tests after all. Below I will describe an example test:
Hello. Thank you for taking the time to complete this test. Today we will be asking you questions about our website blablabla.com.
We sell clothing of many different styles to both men and women.
Today you will be testing a new function on our website which will allow you to customize clothing.
Imagine that you just landed on our websites page looking for a custom t-shirt design.
(HERE YOU WILL CLICK START THE TEST. THE SCREEN RECORDER WILL BEGIN WHEN YOU PRESS START. THE TASKS WILL BE IN A SMALL BOX IN THE CORNER. WHEN YOU FINISH EACH TASK, PRESS NEXT. )
1. Find the link on the page that says: Customize Clothing. Click on it and when the page loads move on to the next task.
2. Take a minute or two to look at this page and see the different options. Don't click on anything yet. What do you think of this page? What do you think each option is supposed to do?
3. Now click on the option that says, customize a t-shirt. When the page loads, move on to the next task.
4. Take a few minutes to use the features on this page and customize a t-shirt to your liking. Remember to voice your thoughts out loud and explain why you are using each tool and what you are trying to do with it. When you are finished customizing your shirt, move on to the next task.
5. On a scale from 1-10, how easy was it to customize your shirt? Why is that? Did you end up customizing your shirt the way you had in mind?
6. Now click add to cart and move on to the next task.
7. Take a moment to view the shirt in your cart. Is this what you expected to see?
(THE TEST WILL THEN BEGIN TO UPLOAD. SOMETIMES YOU ARE ASKED A FEW WRITTEN QUESTIONS AS WELL)
1. How likely are you to recommend this new website feature to a friend?
RATE FROM 1-10
2. Is there anything else you would like us to know?
Here is a great example of someone performing an actual Usability test on UserTesting:
If you have any question or comments please respond below and I will do my best to answer them and update the article with new information if needed. Thanks!